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COVID-19 Update

Coronavirus Disease 2019 (COVID-19) Update

FSEAP is monitoring the emergence of COVID-19 in Canada very closely and is taking steps to support both our employees and the people we serve through our Employee and Family Assistance Programs, Workplace Health, and Critical Incident Response services.

We are tailoring our service delivery approach to each geographic region as appropriate and as emerging needs require and will be taking direction from Health Canada and Provincial Health Authorities. We have begun phasing in initiatives and will advance our pandemic plan as new details unfold.

FSEAP’s operations and services are continuing without disruption. Our core services, such as our EAP 24/7 crisis line, intake services, counselling, work/life consultation services, workplace management consultation service, are available to be delivered by phone or video as needed or as requested.

Our facilities will be posting relevant COVID-19 information. Persons reporting to be experiencing flu-like symptoms, who suspect they have been exposed to COVID-19, or who are expected to self-isolate by health officials, will be asked not to attend services in person to reduce risk to others. In these circumstances, people will be encouraged to access service by phone or video.

As many of our customers have been requesting information on COVID-19, here are some helpful links:

Government of Canada:

For updates on the outbreak and information on prevention and risks, symptoms and treatment, being prepared, travel advice, and more:

World Health Organization:

For information to assist workplaces in getting prepared for COVID-19:

Please contact your dedicated account/EFAP program manager if you have questions or requests. If you aren’t a current customer of FSEAP and would like to learn more about how we can help, please contact us here.

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