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Confidentiality is an important part of the bond of trust between FSEAP and you. Ensuring your privacy and confidentiality is of the utmost importance to FSEAP and is central in the design of our EFAP services.


Confidentiality means:

  • All communication between you and your FSEAP counsellor/consultant is private within the limits of the law.*

  • Employees from the same organization are never scheduled back-to-back.

  • No one from your workplace or private life will be given verbal or written confirmation of your attendance at counselling.

  • Demographical and program utilization statistics shared with your employer or union are presented in a general, non-identifying way about the employee group as a whole, never identifying individuals.

  • Case files are stored in a secure location and are not released to anyone without written consent or under court order.


You can choose to sign a written consent giving permission for your counsellor to communicate with other health care providers, and/or other third parties; you may choose to do this in situations where it is in your best interest to involve them in supporting a plan for your treatment.


​​Information Collected During Service Delivery

The information our FSEAP counsellors collect during the initial call and throughout the service process is used to:


  • Ensure we can contact you;

  • Better understand your service needs;

  • Maintain accountability as a service provider;

  • Ensure that safety, legal and ethical standards are met; and

  • Assess the quality of our services.


FSEAP's Legal Obligations*

Under Provincial and Canadian Law, confidentiality is limited in instances where it is determined that you may present risk of harm to yourself and/or others, by a court order or through some other specific segments of legislation (for example, if it is determined that a child may be in need of protection). In those circumstances, your counsellor may have to report to the appropriate parties or authorities as required by law or ethics.

FSEAP counsellors and consultants do not release any information without prior written consent except to protect life and when ordered to do so by a court of law.

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